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28 May 2010

Excel Communication - excel in deception

I don’t normally take any notice of cold callers either from phone calls or at the door. Yesterday I got called by an lady with an Asian accent who gave her name a Sarah and said she was calling from T-mobile, who is my network provider.  Instead of a phone number being displayed on my phone when she called I just had the word 'call'.  She asked me to confirm my name which she gave so I did and then asked me to verify who I was by supplying my post code, house number and the make of my phone. I said she should already have these details on the account but she again said she needed them to varify my identity so she could check and see if I was due an upgrade to a better deal and new phone on a business account.  I finally gave her the details. She then asked if my business was Sally Jane Photographic Art, a detail I know T-mobile does not have. I was now very suspicious but she seemed to already have all the information she needed.  She then said I should expect a call back tomorrow with an offer.
I contacted T-mobile and they told me they would never call with details of better offers and if ever they called for any reason their phone number would be displayed.
Today I got a call from a man who said he was calling from T-mobile. the number displayed was 01952211670He wanted to offer me an upgrade to a business account that would only cost £15 per month and give me tons more free calls, texts and also voice mail as well as a new handset.  He said it didn't matter that my contract was still fairly new as it was with the same company.  Still suspecting this might be a scam I suggested he e-mailed me the details.  He told me his e-mail was not currently working but if I gave him an e-mail address he would try and do so later tonight.
After the call I phoned the number back and it was answered by an automatic answering service for Excel communications.
Should he e-mail me I shall report him and his company to Trading Standards but I doubt he will, somehow.
I have since checked the Excel-communications web site and they don't even deal with T-mobile in the first place.  

12 comments:

Sajid Pandore said...

Thanks! i have created a blog dedicated to my experiences with excell feel free to look

http://excellwatch.blogspot.com/

Sally T said...

There is already a long blog here too
http://www.webologist.co.uk/2010/05/consumer-warning-excell-communications-and-orange-mobile.html

Simon John Parkin said...

Hi - I've put a link to this story on a Facebook page I've just set up: 'Excell Communications ripped me off'. Please join!
Thanks

Sally T said...

Sorry but I can't find you on facebook

Jon said...

Excell Communications are going into administration. This means it could be hard to get your cash back.

http://www.webologist.co.uk/industry-news/excell-communications-go-into-administration

Wac Design said...

A new page has been set up for people affected by the Excell Communications Administration fiasco.

http://news.wacdesign.com/post/2624556238/excell-communications-orange-fiasco

Hoey said...

I have been totally gutted bt Excell and Orange. We all need to write to comsumers direct and demand action. Also visit my blog to read about my dealings with Excell and Orange. You can also sign a petition that I started.
http://www.localebiznet.co.uk/blog/?p=431

durdie said...

hi sally,
just wanted to know how you have dealth with the orange fiasco thing. I have lots of information about what has been transpiring if you need to know.

Unfortunately i can not find any more links at present about this, everyone seems to have ended their thing with orange.

I am writing a letter to orange and refusing to pay and they are now threatening me with debt collection agency. I won't be swayed by it and I am prepared to go to court to tell the whole truth about Orange.
I can not pay those bills, orange has to take accountability for their part in this.
i was wondering if you would like to share your experience.
D

durdie said...

hi sally,

just wanted to know how everyone has ended their dealings with orange.
I am still in it, just writing orange a letter and refusing to pay the bill. they have threatened me with the debt collection agency but `i won't be swayed.
i am prepared to go to the court if i have to tell the truth about orange unethical trading and customer's rights being abused. just had enough of it in this country to be hones.

what do you think, would like to hear your experience

durdie

durdie said...

hi sally and others

just wanted to know how others have finalised their dealings with orange regarding excell fiasco.

i am writing a letter to orange and refusing to pay the bill. i have the consumer rights and have had enough of all that deception. i am even prepared to go to the court to put the case forward. there is lots of evidence of orange trading unethically in this case.

would like to hear from your experiences

Sally T said...

Hi durdie
sorry for not getting back to you sooner but for some reason these comments were not getting through to me.
The Excel Communications went into administration. You'll have to read the other blog to find out the full details and I think that was continued on yet a 3rd blog.
See http://www.webologist.co.uk/2010/05/consumer-warning-excell-communications-and-orange-mobile.html for a review from someone who wasn't so lucky

Sally T said...

I was contacted today by a guy called Shane from Phone Savers. He said his company was offering to buy out anyone who was stuck in one of these Excel contracts. As I was not personally caught by the scam I did not go into any details with him but he asked that I pass his details on. I cannot vouch for him or his company, he may be a lifeline or it might just be case of 'out of the frying pan and into the fire' so take care. You will find his web site here www.phonesavers.co.uk